Q: Are your cupcakes baked in the store?

A: Yes, we bake and frost all our cupcakes on site daily in our kitchen.
 

Q: Are your cupcakes made from scratch?

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A: Yes, all our cupcakes are made from scratch, including our buttercream. We use real butter, fresh eggs, high quality ingredients like our baking cocoa which is imported from Europe; and we also use high quality extracts.

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Q: What is the shelf life of your cupcakes?

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A: Because our cupcakes are made from scratch and have no preservatives, we recommend eating them within 2 days. As with anything, they are best enjoyed fresh.

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Q: Can your cupcakes be frozen?

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A: Yes, as long as they are stored in a sealed container, they can be frozen and eaten as needed, just bring them to room temperature and enjoy. We do not recommend freezing them in their original packaging or freezing them for longer than a month,

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Q: Do you sell your cupcakes in the store or just take special orders?

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A: Yes, we have a variety of standard size cupcakes in the store, we try to offer close to eight different flavors. See our Cafe page to view our weekly/daily flavors. We do not offer all the cupcakes listed on our website. We however have a larger selection of cupcakes that we offer for ordering. Please check our Cupcakes page to see what other flavors we offer.

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Q: Do you cater for corporate events?

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A: Yes, we do cater for company events, please contact us through our contact page or email us at: info@sugar-and-spice-cupcakes.com to place your order or to set-up a corporate account with us. All large orders must be placed in advance for corporate events.

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Q: What happens to the leftover cupcakes?

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A: If we have left over cupcakes, we sell them at a reduced price.

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Q: Is your kitchen nut and gluten free?

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A: No, our kitchen is not a nut or gluten free certified kitchen, therefore we caution customers who are highly allergic to tree nuts, peanuts, and gluten to err on the side of caution and not purchase our cupcakes.

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Q: How do we place an order?

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A: Orders MUST be placed using the form on the Contact Us page to connect with us via our business email, once your order details are complete we send an invoice to the customer. Payments can be made online with a credit or debit card once you receive your invoice, if you choose to come in and make your payment in the store you can so do. **Please note that we do not take orders in the store, Facebook or Instagram.

Orders are taken on a first come first serve basis, no order is confirmed without a payment. Payment is required at the time of your order because your payment is your order confirmation. We do not accept payments when picking up your order, all orders must be paid ahead of time. Emailing with questions does not confirm or guarantee an order, a payment must be made to secure your order.

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Because we are a small bakery, we require advance ordering for all orders, early ordering is encouraged to secure your spot. Same day orders are not accepted.

 

Q: What events do you cater for?

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A: We cater for various events including corporate events, weddings, birthdays, baby showers, bridal showers, celebration of life, holiday parties and more!

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Q: How do I pick-up my order if I need it when your store is closed?

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A: We work with our customers if they need their orders picked up on days we are closed. Sunday orders must be picked up on Saturday when we are open from 10 am to 3 pm. No pick-ups will be accepted on Sundays.

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For Monday and Tuesday, we arrange pick-up times with the customer. These are days that we are closed, we kindly ask that customers pick-up their orders on time and as agreed.

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**Order pick-up times on Monday or Tuesday are between 10 and 12 pm.

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**We cannot guarantee we will be available for pick-ups on days that we are closed. We try to accommodate our customers as best as we can. 

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