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Sugar and Spice Cupcakes

FAQ

Q: Are your cupcakes made from scratch?

A: Yes, all our cupcakes are 100 % made from scratch, no doctored up commercial or box mixes which most bakeries use, this includes our buttercream. We use real butter, fresh organic eggs, high quality ingredients like our baking cocoa which is imported from Europe; and we also use high quality extracts.

Q: What is the shelf life of your cupcakes?

A: Because our cupcakes are made from scratch and have no preservatives, we recommend eating them within 2 days. As with anything, they are best enjoyed fresh.

Q: Can your cupcakes be frozen?

A: Yes, as long as they are stored in a sealed container, if you have leftovers, they can be frozen and eaten as needed, just bring them to room temperature and enjoy. We do not recommend freezing them in their original packaging or freezing them for longer than a month.

Q: Do you have a minimum order requirement?

Yes, we do, our minimum order requirements listed on Meet Our Cupcakes and Sweet Treats Pages. Orders that do not meet the minimum order requirement will not be accepted. 

Q: Can I mix and match my flavors in one 12 count box?

We do not accept mixing and matching flavors in one box. All orders must have one flavor of cupcakes per box.

Q: Do you offer free samples?

We would like to offer free samples to potential customers, however due to the high cost of ingredients we no longer offer free samples.  

Q: Do you cater for corporate events?

A: Yes, we do cater for company events, please contact us through our contact page or email us at: info@sugar-and-spice-cupcakes.com to place your order or to set-up a corporate account with us. All large orders must be placed in advance for corporate events.

Q: Is your kitchen nut and gluten free?

A: No, our kitchen is not a nut or gluten free certified kitchen, therefore we caution customers who are highly allergic to tree nuts, peanuts, and gluten to err on the side of caution and not purchase our cupcakes.

 

Q: How do we place an order?

A: Orders must be placed using the CONTACT US form to connect with us via our business email, once your order details are complete, you will receive an invoice through your email. Payments can be made online with a credit or debit. To help preserve details of your order, we do not accept orders through Facebook, Instagram, Text or on over the phone. Orders are only accepted through our contact form or our business email. 

**Emailing with questions does not confirm or guarantee an order, a payment or deposit must be made to secure your order. 

Q: I am out of state, can I place an order and have it delivered?

A: Yes, we take out of state orders and deliver them as long as it is within the areas we deliver. 

Q: Can I pay for my order when I pick-up?

No, all orders must be paid before the pick-up date, no orders will be accepted without a full payment. A full payment or a deposit is required at the time of your order because your payment is your confirmation. For larger orders e.g., weddings a $50 non-refundable deposit (which is deducted from your final balance due) is required to reserve your spot.  Once your order is finalized a payment is required a month before your event.

Q: What we expect when working with our customers:

1) Communicating in a timely manner and answering our questions about your order that we may have.

2) Making your payment on time.

Orders are taken on a first come first serve basis, it is important that customers answer questions about their order and make their payments on time. We cannot hold spots if there is no communication or a payment from the customer.

 

Sugar and Spice Cupcakes reserve the right to cancel orders due to no communication, no payment, and unreasonable demands that we cannot meet from the customer.

Q: Our guarantee to our customers

If for any reason Sugar and Spice Cupcakes cannot fulfill your order, you will be notified and refunded the full amount you paid for your order.

Q: What events do you cater for?

A: We cater for various events including corporate events, weddings, birthdays, baby showers, bridal showers, celebration of life, holiday parties and more!

Q: How do I pick-up my order?

A:   Because we no longer have a store, orders can be picked up in Caledonia on a mutually agreed date, time

 

and location which will be included on your invoice. 

 

**We also offer delivery for a small fee. Please check if we deliver in your area before placing an order.

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