​​​​Q: Are your cupcakes made from scratch?

​A: Yes, all our cupcakes are 100 % made from scratch, no doctored box mixes, and this includes our buttercream. We use real butter, organic eggs, quality ingredients like our baking cocoa which is imported from Europe; and we also use high quality extracts.

​Q: What is the shelf life of your cupcakes?

​A: Because our cupcakes are made from scratch and have no preservatives, we recommend eating them within 2 days. As with anything, they are best enjoyed fresh. Leftovers can be frozen in an airtight container no more than a month.

​​Q: Do you have a minimum order requirement?

​A: Yes we do, our minimum order requirements listed on Meet Our Cupcakes and Sweet Treats Pages. Orders that do not meet the minimum order requirement will not be accepted. 

​Q: Can I mix and match my flavors in one 12 count box?​

A: No, we do not off mixing and matching in a 12 count box, we require 12 cupcakes of the same flavor in per order. 

​​Q: Is your kitchen nut and gluten free?

​A: No, our kitchen is not a nut or gluten free certified kitchen, therefore we caution customers who are highly allergic to tree nuts, peanuts, and gluten to err on the side of caution and not purchase our cupcakes.

​Q: How do we place an order?

​A: Orders must be placed using the ORDER HERE section, once your order details are complete, you will receive an invoice through your email. Payments can be made online with a credit or debit. To help preserve details of your order, we do not accept orders through Facebook, Instagram, text messages or over the phone. Orders are only accepted through our website.

​Q: What forms of payment do you accept?

​A: We accept Visa, Mastercard, American Express and Discover including corporate credit cards for payments. We do accept checks as a form of payment.

 ​Q: I am out of state, can I place an order and have it delivered?

​A: Absolutely, we take out of state orders and deliver them to your family or friends as long as it is within the areas we deliver.

 ​​Q: Can I pay for my order when I pick-up?

​A: No, all orders must be paid before the pick-up date, no orders will be accepted without a full payment. A full payment or a deposit is required at the time of your order because your payment is your confirmation. For larger orders e.g. weddings a $50 non-refundable deposit (which is deducted from your final balance due) is required to reserve your spot. Once your order is finalized a payment is required a month before your event.

​Q: What we expect when working with our customers:

​1) Communicating in a timely manner and answering our questions about your order that we may have.

2) Making your payment on time to avoid your order being cancelled.

​​Orders are taken on a first come first serve basis, it is important that customers answer questions about their order and make their payments on time. We cannot hold spots if there is no communication or a payment from the customer. Sugar and Spice Cupcakes reserves the right to deny or cancel orders.

​Q: Our guarantee to our customers

​If for any reason Sugar and Spice Cupcakes cannot fulfill your order, you will be notified and refunded the full amount you paid for your order.

​Q: How do I pick-up my order?

​A:   Because we no longer have a store, orders can be picked up in Caledonia, the address is provided on your invoice. We also offer local delivery, please check with us if we offer delivery in your area.