FAQ
Q: Are your cupcakes made from scratch?
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A: Yes, all our cupcakes are 100 % made from scratch, no doctored up commercial or box mixes which most bakeries use, this includes our buttercream. We use real butter, fresh organic eggs, high quality ingredients like our baking cocoa which is imported from Europe; and we also use high quality extracts.
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Q: What is the shelf life of your cupcakes?
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A: Because our cupcakes are made from scratch and have no preservatives, we recommend eating them within 2 days. As with anything, they are best enjoyed fresh.
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Q: Can your cupcakes be frozen?
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A: Yes, as long as they are stored in a sealed container, they can be frozen and eaten as needed, just bring them to room temperature and enjoy. We do not recommend freezing them in their original packaging or freezing them for longer than a month.
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Q: Do you have a minimum order requirement?
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Yes, we do, our minimum order requirements are listed on our PRICING​ page. Orders that do not meet the
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minimum order requirement will not be accepted.
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Q: Do you cater for corporate events?
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A: Yes, we do cater for company events, please contact us through our contact page or email us at: info@sugar-and-spice-cupcakes.com to place your order or to set-up a corporate account with us. All large orders must be placed in advance for corporate events.
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Q: Is your kitchen nut and gluten free?
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A: No, our kitchen is not a nut or gluten free certified kitchen, therefore we caution customers who are highly allergic to tree nuts, peanuts, and gluten to err on the side of caution and not purchase our cupcakes.
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Q: How do we place an order?
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A: Orders MUST be placed using the CONTACT US form to connect with us via our business email, once your order details are complete, you will receive an invoice through your email. Payments can be made online with a credit or debit card once you receive your invoice. No payment, no order.
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**All orders must be placed in advance no exceptions. Spots are not guaranteed, therefore early
ordering is encouraged to secure your spot. Same day orders are not accepted.
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**Emailing with questions does not confirm or guarantee an order, a payment must be made to secure your
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order.
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Q: Can I pay for my order when I pick-up?
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No, all orders must be paid before the pick-up date, no orders will be accepted without a full payment.
Payment or a deposit is required at the time of your order because your payment is your confirmation.
For larger orders e.g., weddings a $50 non-refundable deposit (which is deducted from your final balance due) is required to reserve your spot. Once your order is finalized a payment is required a month before your event.
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Q: What events do you cater for?
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A: We cater for various events including corporate events, weddings, birthdays, baby showers, bridal showers, celebration of life, holiday parties and more!
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Q: How do I pick-up my order?
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A: Orders can be picked up at in Racine on a mutually agreed date and time which is included on your
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invoice.
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**We also offer delivery for a small fee. Please check if we deliver in your area before placing an order.